Your clerk is doing the work of four people. TownDesk answers residents 24/7, turns meeting recordings into draft minutes, drafts records-request responses, and finds grant money your town is leaving on the table — for less than anyone's salary.
See the live demo → Ask about a free pilotEverything stays a draft until your clerk approves it — TownDesk does the labor, your people keep the authority.
Answers "when is trash pickup," "how do I pay my water bill," "when does council meet" — on your website AND on the phone, around the clock, grounded only in your town's real information. Staff can jump into any conversation live; the assistant instantly steps back.
Upload the meeting recording. Get clean, NC-format draft minutes — members present, every motion with mover, seconder, and vote. Closed sessions are kept out of public minutes automatically. Unlimited meetings, boards, and committees.
Intake, acknowledgment letters, response drafts, and a processing checklist aligned to N.C.G.S. Chapter 132 — so requests stop eating your clerk's week.
Matches your projects to NC and federal programs — Golden LEAF, Rural Transformation, CDBG, PARTF, USDA — and drafts the application narrative. The only subscription that brings money into town.
The big platforms charge city prices and sell one slice each. TownDesk is the whole staff member, priced for a small-town budget.
| Minutes-only tools | Big-city platforms | TownDesk | |
|---|---|---|---|
| Draft minutes from recordings | Yes — capped per month | Mostly manual | Yes — unlimited |
| 24/7 resident front desk | No | Cities only | Yes |
| Staff can take over live, mid-chat | No | No | Yes — our signature |
| Answers the town's phone line | No | Big cities only | Yes — call (980) 449-3206 |
| Records-request drafting | No | Intake forms only | Yes |
| Grant finder + application drafts | No | No | Yes |
| Built for towns under 10,000 | Partly | No — city pricing | It's all we do |
| We set it up for you | Webinars | IT project | Done-for-you, in person or online |
Flat. Unlimited. No per-seat games, no surprise usage bills. Most towns can approve this without a formal bid process.
90-day free pilot for our first North Carolina partner towns. If your clerk doesn't want to keep it, it costs you nothing.
TownDesk is built and run from Cleveland County. When something needs attention, you're not opening a ticket with a vendor three states away — you're reaching a neighbor who can be at your town hall. Local company, local taxes, local accountability.